Know of a great book, journal, or website on this topic? Please share it below. Thanks!
Currently there are 10 Resources for Communication Skills
Budd, J. M. The Library and Its Users: The Communication Process (Contributions in Librarianship and Information Science)
Crawford, Walt. First Have Something to Say: Writing for the Library Profession
Ross, Catherine and Patricia Dewdney. Communicating Professionally: A How-To-Do-It Manual for Library Applications
Statz, Sarah R. Public Speaking Handbook for Librarians and Information Professionals
Weingand, D. E. Customer Service Excellence: A Concise Guide for Librarians (ALA Editions)
Willis, Mark R. Dealing With Difficult People in the Library
CCSELC http://www.coopcomm.org/
MAP for Nonprofits http://www.mapnp.org/library/commskls/cmm_face.htm
Toastmasters http://www.toastmasters.org/
Rock, David. Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus, and Working Smarter All Day Long
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Budd, J. M. The Library and Its Users: The Communication Process (Contributions in Librarianship and Information Science)
Crawford, Walt. First Have Something to Say: Writing for the Library Profession
Ross, Catherine and Patricia Dewdney. Communicating Professionally: A How-To-Do-It Manual for Library Applications
Statz, Sarah R. Public Speaking Handbook for Librarians and Information Professionals
Weingand, D. E. Customer Service Excellence: A Concise Guide for Librarians (ALA Editions)
Willis, Mark R. Dealing With Difficult People in the Library
CCSELC
http://www.coopcomm.org/
MAP for Nonprofits
http://www.mapnp.org/library/commskls/cmm_face.htm
Toastmasters
http://www.toastmasters.org/
Rock, David. Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus, and Working Smarter All Day Long